Customer Service and Warranty Program

Many of your responsibilities as the Homeowner and Pepper Viner’s responsibilities as the builder are explained under the terms of our Limited Warranty and discussed in the Care and Maintenance Section of the Homeowner Manual (see below).  We recommend you become familiar with the necessary home maintenance and the warranty service commitment to you through the Customer Service and Warranty Program.

Pre-Closing Final Inspection (“PCFI”):  A day or two before the Close of Escrow we will invite you to make a final inspection regarding the completion of those items identified during the PCHP.  The PCFI will also include a presentation of important warranty and Customer Service information.

Please note the Homebuyer Orientation, Pre-Drywall Inspection, PCHP, and PCFI are offered as a service for those who wish to attend.  These appointments are available Monday through Friday, 10 a.m. to 2 p.m., and are scheduled so as not to delay the construction or the Close of Escrow of your new home.