For Immediate Release
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call Patricia Dunham, 520-745-9905
Pepper Viner Homes has been named the Builder of the Year by the Southern Arizona Home Builders Association. “While it may seem a bit of an oxymoron in a down market, this has been a good year for Pepper Viner Homes,” said Bill Viner, President. “We have been able to focus on our future and have implemented four initiatives that truly change the way we build homes and the way we do business.”
First, the builder opened the first community in Southern Arizona where every home qualified for both the new Energy Star rating and met the standards of EPAct 2005 as enacted by the US Department of Energy. The High Performance – High Design homes were introduced and are available at Pepper Viner’s Civano North Ridge community.
“To meet these standards, every home must be third-party verified and offer energy savings of at least 50% when compared to homes built to standard code. We chose to ‘go green’ because we wanted to offer our homebuyers on-going savings and because we felt it was the right thing to do for our environment. However, it paid off by giving us a better quality product and we think that significantly contributed to winning this award. Simply, each home must be tighter, quieter and better built,” Viner continued. “This will be the way we will build our homes as we go forward. All upcoming communities will meet these standards.”
Next, Pepper Viner instituted a national program, First Time Quality, and paid for each of its trade partners to complete the training. The course meets and exceeds the National Association of Home Builders certification requirements and is the work of Ed Caldeira, the past Director of Quality for NAHB. “This program empowers each trade partner and identifies problem areas and bottlenecks so they can be corrected,” Viner explained. “This was a substantial investment on our part but it is already paying off with a more efficient job site, and that creates actual dollar savings we can pass on to our buyer.”
The final two initiatives instituted by Pepper Viner Homes were to establish a new program of homebuyer surveys and to execute a new software program that makes complete information about each home available both in the office and in the field. “Traditionally, homebuyers are surveyed after they are given the keys. We realized that if a client was unhappy or dissatisfied, there wasn’t much we could do about it after the fact. We now survey at four benchmarks during the construction process. It gives the buyer a real voice during the building of the home and it gives us the opportunity to correct any problems while they are still minor problems,” Viner continued. “Finally, we tied everything together with new software that makes it possible for our staff to access the complete information they need quickly and easily.
“We know that this has been a hard year for new construction, but it also gave us the breathing space we needed to make real and lasting changes to prepare us for the future. We know that the things we have done make us stronger and we feel that played a major role in helping us win this award. Still, when recognition comes from your industry – the people most knowledgeable about what you do and how you do it – it is unmatched recognition. Every member of our staff has a part in this award. There is no way we could reach this pinnacle of success without the effort of every single person on our team,” Viner concluded.
The SAHBA Builder of the Year Award is based on a number of criteria, starting with professionalism, product quality and business ethics, but also including safety, community service and professional education, training and certification. Pepper Viner Homes won for the middle category, builders producing 100 to 449 units in the year.