EMERGENCY CONTACTS

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WARRANTY EMERGENCY CONTACTS

IF A WARRANTY EMERGENCY OCCURS DURING BUSINESS HOURS, PLEASE CALL PEPPER VINER AT (520) 721-7964

If an emergency occurs outside of Pepper Viner’s office hours or on a weekend, please call the Trade Partner directly and notify the Customer Service Department of the emergency as soon as possible. Please note that if you place an emergency call and it is determined that your problem is not a warranty issue, you may be charged for the emergency service.

EMERGENCY SERVICE

Pepper Viner Homes defines an Emergency Service situation as follows:

GAS LEAK

If you have a gas leak, leave you home immediately and do not use the phone in your home. Contact your utility company or plumber right away.

TOTAL LOSS OF WATER

First, check your main water shut-off and contact the water department to be certain the problem is not a general outage in the area.

TOTAL STOPPAGE OF PLUMBING SEWER SYSTEM

Sewer stoppages caused by the home’s occupants will not be covered by the Warranty Program.

TOTAL LOSS OF ELECTRICITY

Check with the utility company before reporting this to Pepper Viner or your electrician.

PLUMBING LEAK

Contact us if you have a leak in your plumbing that requires the entire water supply to be shut off.

LACK OF HEAT OR  AIR CONDITIONING 

Regarding any air-conditioning or heating issue please contact the Trade Partner directly to service your equipment.  If you need further assistance, please contact our customer service department.